Permanent Closure Notice

Due to the hardships caused by the pandemic, Her Gym has permanently closed.

For your convenience, your membership will be transferred to the very spacious, newly and completely remodeled Planet Fitness Center next door. Your membership dues will be adjusted effective January 17th to the $24.89 Black Card rate and you will have access to all of the Black Card perks, including free guest privileges, nationwide access, Total Body Enhancement therapy, upgraded massage chair, Hydrobed access, tanning bed access and 1/2 priced cooler drinks.

If you do not wish to transfer your membership, please notify the front desk staff prior to January 4th, 2021 and your membership will be promptly canceled at no charge.

Effective immediately, you will have access to all Planet Fitness locations at no additional charge.

For more details on the transition, please visit us at hergymelpaso.com/permanent-closure. If you have any additional questions, please call us at 915-587-7867.

We thank you for being a part of the Her Gym family. We wish you the very best in health and safety.

This was a very heart-wrenching decision and we appreciate your support and understanding.

Her Gym Management

FAQ
When is Her Gym’s last day of operation?
Her Gym will permanently close on January 16th, 2021 at 12 pm.

What will happen to my membership?
Your membership will be transferred to Planet Fitness as a Black Card Membership. You will have access to all Planet Fitness locations effective immediately and to Her Gym until closure.

Why is my membership being transferred to Planet Fitness?
It is common practice for remaining memberships of a closing location to be acquired by another gym. It is done as a convenience for the members so that their fitness needs continue to be met. Because of its close proximity, recent full remodel and membership perks, the decision was made to make the transfer.

Will my membership dues at Planet Fitness stay at the same price as Her Gym?
No, the dues at Planet Fitness are less than Her Gym, so the monthly rate will drop to $22.99 plus tax.

Will there still be classes until closure?
Current classes will continue until December 30th, 2020.

Will I be charged anything further from Her Gym?

No, all billing from her Gym stopped on December 16th, 2020.

What if I recently paid an Annual Fee?
If you paid an annual fee in the past 60 days, your account has already been refunded. Any annual fees prior to that will be honored at Planet Fitness if you choose to remain there.

What if I have a Paid In Full Membership?
All Paid In Full members will be contacted by telephone within the next few days to discuss pro-rate and refund options.

What if I don’t want to transfer my membership?
If you don’t want to continue your membership at Planet Fitness, please notify any Her Gym front desk staff member to cancel your membership prior to January 4th, 2021.

What does the Black Card Membership at Planet Fitness offer?
*Unlimited use of all Planet Fitness locations locally and nationwide
*Unlimited guest privileges
*Exclusive access to the Black Card Spa
*Daily use of tanning beds
*Unlimited use of Hydromassage and Tanning beds
*50% off cooler drinks